Lost or Damaged

Lost Shipment
If it becomes apparent your order has been lost in transit please contact this office.

Faulty Items
If you believe your order is faulty please contact this office. If returning the item, please package the item securely and include your order number and address label then return it to this office.
Please include your contact details.

Order Changes & Cancellations
Orders may be changed within 24 hours of your original order.
Cancellations must be made with 24 hours of your original order.

Refund or Return Items Policy
Aviva Tropica Int'l P/L does not provide refunds or returns unless the item received is damaged in transit, is lost, is faulty or is incorrectly shipped. If you believe any of these have occurred please contact this office.

Privacy Policy
Your privacy and your information is highly respected and confidential. We do not sell, rent or exchange, any customers' details or email address with any third or outside party. (unless the law requires us to do so).